Privacy Policy

1. Information We Collect

We collect information that you provide directly to us as well as data gathered automatically when you interact with our website:

• Contact & Guest Inquiries: When you submit a contact inquiry, private event request, or newsletter sign-up, we collect your name, email address, phone number, preferred location, requested event date, guest count, and notes.
• Reservation Details: When reserving a table, your dining preferences, party size, time, and contact details are collected via our reservation partner, OpenTable.
• Online Ordering & Gift Cards: When purchasing gift cards or ordering takeout/delivery, transaction details, delivery addresses, and payment tokens are processed via our restaurant POS and ordering partner, Toast.
• Device & Usage Information: Technical details such as IP address, browser type, operating system, referring URLs, and page navigation patterns are collected automatically via cookies and analytics scripts.

2. How We Use Your Information

We use the information we collect for legitimate business and hospitality purposes, including:

• Facilitating table reservations and managing guest dining hospitality.
• Coordinating private dining, celebrations, and corporate buyout inquiries.
• Sending reservation reminders, confirmations, and customer service updates.
• Maintaining site performance, infrastructure security, and fraud prevention.
• Analyzing site traffic trends to improve navigation, accessibility, and content delivery.
• Complying with legal obligations, accounting standards, and hospitality regulations.

3. Third-Party Service Providers

To deliver a seamless guest experience, Lucky's integrates with trusted third-party service providers. These third parties receive information only as necessary to perform their specialized services:

• OpenTable: Powers online reservations. Guest information submitted for reservations is subject to OpenTable's Privacy Policy.
• Toast, Inc.: Manages online ordering, digital gift cards, and point-of-sale operations. Payment details are handled securely by Toast and are never stored on our servers. See Toast's Privacy Statement.
• Cloudflare: Provides Content Delivery Network (CDN) caching, SSL encryption, Turnstile bot verification, and DDoS security protection.
• Google Analytics & Tag Manager: Evaluates aggregated website interaction metrics. You may opt out of Google Analytics tracking via Google's Ads Settings or browser opt-out extensions.
• Instagram / Meta: Provides optional social media links and feeds. Interacting with these external platforms is governed by Meta's privacy policies.

4. Data Sharing & No-Sale Policy

We do not sell, rent, or trade your personal information to data brokers or third-party marketers. Information is shared solely with trusted service providers who assist us in operating our website, processing transactions, and serving our guests, subject to confidentiality agreements.

5. Cookies & Tracking Technologies

Our website utilizes standard cookies, web beacons, and local storage to remember user preferences, maintain session state, and ensure optimal loading speeds. You may adjust your browser settings to reject cookies; however, certain site features (such as remembered location preferences) may not function as intended without cookies enabled.

6. Your Privacy Rights (California & State Protections)

Under the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and applicable state consumer privacy laws, residents have specific rights regarding their personal data:

• Right to Know: Request disclosure of the categories and specific pieces of personal information collected about you.
• Right to Delete: Request deletion of personal information held by Lucky's, subject to statutory business exceptions.
• Right to Correct: Request correction of inaccurate personal information.
• Non-Discrimination: We will never discriminate against you, alter service quality, or charge different prices for exercising your statutory privacy rights.

To exercise any of these rights, please submit a written request to [email protected].

7. Data Security

We implement reasonable technical, physical, and administrative safeguards to protect your personal information against unauthorized access, loss, alteration, or disclosure. All web traffic is encrypted in transit via Transport Layer Security (TLS/HTTPS).

8. Contacting Us

If you have questions, comments, or requests regarding this Privacy Policy or our data practices, please reach out to us at: